FAQ

📌 Frequently Asked Questions (FAQ) – Haute Pink Creations

Welcome to Haute Pink Creations! Below you'll find answers to our most commonly asked questions about our personalized gifts, including custom clipboards, engraved tumblers, and sublimation drinkware. If you need further assistance, feel free to reach out—we’re happy to help!

❓ What products do you offer?

We specialize in laser-engraved drinkware, custom sublimated gifts, and personalized accessories including:

  • Personalized clipboards for teachers, nurses, and coaches

  • Engraved stainless steel tumblers and mugs

  • Custom sublimated water bottles and coffee cups

  • Unique gift items for birthdays, holidays, and special occasions

🛠️ Can I personalize my order?

Absolutely! Most of our products can be customized with:

  • A name, monogram, or short phrase

  • Choice of font styles and colors

  • Graphic options depending on the item (such as teacher icons, sports themes, or floral designs)
    Customization options are listed on each product page. Be sure to double-check spelling before placing your order.

⏱️ What is your processing time?

Our typical processing time is:

  • 3–5 business days for most personalized items

  • During peak seasons (like holidays and back-to-school), processing may take slightly longer
    We work hard to get your custom creations out quickly without sacrificing quality.

🚚 How long does shipping take?

Shipping times vary depending on your location:

  • U.S. orders: 2–5 business days after processing

  • International orders: 7–21 business days (customs delays may occur)

All packages come with tracking so you can follow your order from our studio to your doorstep.

📦 Do you offer rush orders?

Yes! If you need your item sooner, please contact us before purchasing. We’ll do our best to accommodate rush processing and expedited shipping.

🎁 Do you offer gift wrapping or notes?

Yes! You can select gift options during checkout, including:

  • Personalized gift messages
    Our products make amazing gifts for teachers, coworkers, bridal parties, and more!

🔁 What is your return or exchange policy?

Because our items are personalized and made-to-order, we do not accept returns or exchanges.
However, if there’s an issue with your order (damaged item, incorrect personalization), please contact us within 48 hours of delivery. We’ll make it right!

📩 How can I contact you?

You can reach us anytime via:

  • Our Contact Us form

  • Email: info@hautepinkcreations.com

  • Instagram DM: @hautepinkcreations

We typically respond within 24–48 hours on business days.

💡 Do you accept bulk or wholesale orders?

Yes! We love working with schools, businesses, and event planners. For bulk pricing or custom wholesale orders, please reach out to us directly with your quantity and timeline.

🛍️ Do you have sales or offer promo codes?

Yes! Sign up for our email list to receive:

  • Exclusive discounts

  • New product launches

  • VIP access to limited edition designs
    We also run seasonal promotions, so be sure to follow us on TikTok and Instagram!